CONDITIONS OF SALE
MURANOcompany Store
GENERAL CONDITIONS OF SALE
1. INTRODUCTION
1.1 The following General Conditions of Sale of the products regulate the sale of the products on the website www.muranocompany.com (hereinafter, also the “Website” or simply the “Website”).
1.2 The owner of the Website is "cristal boutique" (hereinafter, also, the "Seller"), VAT number IT04009640287, with registered office in Abano Terme 33 - 35031 (Italy), via P. d'Abano 33, Tel . +39 0498669591, e-mail: info@muranocompany.com
1.3 By using the Website and / or making any purchase, you automatically accept these General Conditions of Sale of the Products. Therefore, we invite you to carefully read these General Conditions of Sale before proceeding with any purchase. The "validation click" constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.
1.4 Please also note that the General Conditions of Sale are subject to change; therefore, we invite you to check and save or print a copy before making any purchase. Any changes are enforceable starting from their publication on the web and are not applicable to contracts stipulated prior to the publication itself.
2. DEFINITIONS
2.1 In these General Conditions of Sale:
a) "Customer": means the person who purchases the products from www.muranocompany.com
b) "Consumer Code" means the Legislative Decree. n. 206/2005, as amended by Legislative Decree no. 21/2014, which constitutes the regulatory complex on consumer rights that implemented Directive 2011/83 / EU amending Directive 93/13 / EEC, Directive 1999/44 / EC and as amended by Legislative Decree . n. 130/2015 in implementation of Directive 2013/11 / EU.
c) "General Conditions of Sale" means the terms governing the sale and purchase of products through the website www.muranocompany.com
d) "Consumer" means, pursuant to art. 3, lett. a) of the Consumer Code "the natural person who acts for purposes unrelated to any entrepreneurial or professional activity carried out";
e) "Contract" means the sales contract concluded between the Seller and the Customer concerning the products on the website www.muranocompany.com
f) "Legal guarantee of conformity" means the Guarantee provided for by art. 128-135 of the Consumer Code, applicable exclusively to Consumers.
g) "Order" refers to the Customer's request addressed to the Seller for the purchase of the product on the website www.muranocompany.com
h) "Product or Products" refers to all products sold from time to time through the site web www.muranocompany.com
i) "Purchase Proposal" means the written formalization with which the Customer informs the seller of the intention to purchase the product on the website www.muranocompany.com
l) "Website" means the website www.muranocompany .com
m) "Seller" means Cristal Boutique
3. CONCLUSION OF THE CONTRACT
3.1 The Contract stipulated between the Seller and the Customer is considered perfected and takes effect only with the acceptance of the Purchase Proposal (or the "pending order" ") by the Seller.
The Seller reserves the right, at its sole discretion, to accept the Order or not after checking the availability of the product covered by the Proposal, under the conditions indicated therein.
The acceptance of the Order consists in the passage of its status from "Pending" to "Payment Accepted". In case of non-acceptance, the Seller will promptly notify the Customer, by sending an e-mail to the e-mail address indicated by the same or by telephone, communicating the reasons.
3.2 By placing the Order, the Customer automatically declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale and payment indicated here (even if the Orders have been placed by telephone or via e-mail).
3.3 If the Customer is a Consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy (and in any case to keep) these Conditions of Sale, in compliance with the provisions of articles 49-51 of the Legislative Decree. n. 206/05 on distance selling.
3.4 The Seller cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the Purchase Order by the Customer. Furthermore, the Seller cannot be held responsible for any damage that may occur to the products after delivery to the carrier responsible for their transport, as well as for delays in delivery attributable to the carrier in charge of the transport.
4. PURCHASE PROCEDURE
4.1 The Customer can only purchase the Products present on the Site at the time of placing the Order and viewable at www.muranocompany.com, as described in the relevant information sheets. The technical information on the site faithfully reproduces that provided by the manufacturers of the goods in their paper catalogs or websites, which can be consulted by the public. The Seller therefore reserves the right to update the technical information of the Products to adapt them to those provided by the manufacturers, without the need for prior notice. It is understood that the image accompanying the description of a Product may not be representative of its characteristics: the ordered Product may differ in color, size, accessories, etc. than the photo.
the Seller is not responsible for any errors in the technical, descriptive or photographs, due to inaccuracies on the site or in the manufacturer's paper catalog. Before placing the Order, if the Customer is interested in certain characteristics of a Product, it will therefore be his responsibility to contact the manufacturer to make sure that the chosen product has them.
4.2 The correct receipt of the Purchase Proposal is confirmed by the Seller by means of a reply sent by e-mail to the e-mail address supplied by the Customer at the time of registration. This confirmation message will contain:
a) all the data entered by the Customer (name, surname, address, e-mail etc. etc.);
b) date and time of receipt of the Purchase Proposal;
c) the description of the Product (characteristics, color, size, price, etc. etc.)
d) an "Order Number", to be used in any further communication with the Seller.
4.3 The Customer is therefore required to verify the correctness of his Order and to promptly communicate any inaccuracies by writing to info@muranocompany.com
4.4 The Customer can check the status of his Order by accessing the User Area, under "Your Account".
4.5 The Customer may make changes to his Order or cancel it at any time before it is processed, or when the Order is still in the "Pending" status.
If, on the other hand, an Order is in an advanced processing state, that is "Preparation in cosro", the Order can be canceled only if the relative option is available on the detail page of your order.
An Order cannot be canceled or modified for any reason if it is located in other states; without prejudice to the Right of Withdrawal, referred to in point 8 below, for the Consumer.
4.6 On the other hand, it is NEVER possible to cancel the Order of a personalized or tailored product.
4.7 Once a Purchase Proposal has been received, the Seller will proceed to check it for acceptance, as per point 4 above. In the event of non-acceptance of the Purchase Proposal, the Seller undertakes to promptly notify the Customer.
4.8 All prices on the Site are to be understood as retail prices, therefore inclusive of VAT, except in cases where the country of destination of the Product is outside the EU.
4.9 The simultaneous access of many users-Customers and the possibility of simultaneous "online" Orders could modify the availability of the Products and / or their price. For this reason, if a change is necessary at the time of the Purchase Proposal, the Seller will send an e-mail to the Customer communicating all the changes and / or variations concerning the Product, which will be valid as a new Purchase Proposal.
If the Customer does not intend to accept the new Purchase Proposal following the changes that have become necessary, the Purchase Proposal previously made by the Customer will be canceled as well as the new one, without the Customer being entitled to any damages or compensation in this eventuality.
4.10 For each Order placed on www.muranocompany.com, the Seller will issue the relative receipt; for its issue, the information (the data of the "billing address") provided by the Customer at the time of the Order will prevail.
5. PRICES AND PAYMENT METHODS
5.1 The Seller reserves the right to change the price of the Products on the Site at any time. The price of the Product included in an Order will not be changed after accepting it, except for errors in the indication of the same.
5.2 The payment of the price of the Products, any services and shipping costs can be made by credit card (VISA, MasterCard, Maestro, American Express, Diners Club), PayPal, PostePay or advance bank transfer.
5.3 In case of payment by credit card, for each Order the debit to the Customer's bank account will take place automatically at the time of the Purchase Proposal and the Order will be considered effective only after the approval of the bank payment centers.
5.4 By choosing to pay via Sofort Banking, at the end of the order procedure the customer will be automatically directed to the Sofort Banking website.
Once the payment confirmation has been received, the order will be processed immediately.
5.5 In case of payment by bank transfer in advance, the sending or delivery of the order to the Customer takes place only after the effective crediting of the amount due to the Seller's current account. The transfer must be arranged by the Customer within 7 calendar days from the date of acceptance of the Order, after which the Order is considered automatically canceled. The purpose of the bank transfer must include the Order number, indicated in the Order confirmation e-mail,
5.6 By choosing to pay with Paypal at the end of the order, the Customer will be directed to the Paypal login page. In this case, the Paypal account will be debited at the same time as the transaction is concluded. Confirmation of payment with Paypal may not be instant but may require a certain amount of time, even a few hours. The payment is considered accepted only when you receive the relative e-mail from Paypal relating to the transaction just made. In some cases Paypal may request a payment review which can take up to 24 hours. In this case, the Seller will not proceed with the shipment until Paypal definitively confirms the payment. The review process will be communicated to you via eMail by Paypal. In case of cancellation of the order,
IMPORTANT: Updates to PayPal Conditions 01/101/2021
Starting from 01 January 2021, in the event of a purchase on the website www.muranocompany.com with payment methods with the PayPal system, where later the same buyer requests a refund for any reason and for any reason of the amount paid, this refund will not include the fees withheld by PayPal (equal to a fixed sum of 0.35 euros + a variable sum from 2.2% to 4.4% of the paid amount), but only the net of the transaction.
The only exception, relating to the PayPal rates, can be done if the buyer accepts as a refund a shopping voucher to be consumed on our site for future purchases: in this case we ensure that no deduction will be applied on the PayPal rates.
5.7 According to the provisions of the Privacy Policy, the Site does not store the Customer's bank details to ensure greater security in the processing of personal data.
The Customer is invited to register and print the data relating to the payment, if he wishes to keep the details of his bank transaction.
6. DELIVERY OF PRODUCTS
6.1 Place and methods of delivery
6.1.1 The Seller delivers the Products both in the territory of the Italian Republic and abroad.
6.1.2 The delivery of the purchased Products takes place at the postal address specified by the Customer in the Order form ("Shipping Address"). An extra supplement may be requested by the courier also for deliveries in disadvantaged areas (smaller islands, dirt roads, narrow or difficult to reach).
6.2 Delivery to the address specified by the Customer in the order form
6.2.1 The Seller will communicate to the Customer, by sending an e-mail, the date on which the package was delivered to the courier.
6.2.2 The Products ordered will be sent to the postal address specified by the Customer in the order form. Delivery is considered to be made on the roadside. There is no installation service for the Products sold.
6.2.3 In the event of the absence of the Customer on the day, time and place agreed with the carrier (and in any case in the event of the Customer being unable to be found once the products have been shipped), the goods will be deposited in the courier's local warehouse and will be opened. the state of stock. According to the service offered by the courier, a second step can be provided without opening the status of maturity. As soon as muranocompany.com customer service becomes aware of a stock status, it will promptly contact the customer in order to organize a new delivery attempt.
In the event that the delivery attempt following the customer service contact also fails, or if the Customer does not respond to the customer service contact attempt, the goods will be returned to the Seller and the Customer will be notified of this circumstance by e-mail.
The Customer acknowledges that, after fifteen (15) days from when the package is returned to the Seller, the Contract will be considered terminated and the Purchase Order will be canceled pursuant to art. 1456 of the Italian Civil Code.
Once the Contract is terminated, the Seller will refund the amount paid by the Customer, less the costs of the unsuccessful order delivery, the costs of returning the order to the Seller, the costs of storing the order, administrative and order management equal to 10% of the order value.
The termination of the Agreement and the amount of the refund will be communicated to the Customer by e-mail. The refund amount will be credited to the same means or payment solution used by the Customer for the purchase, after verifying the integrity of the Product.
6.2.4 Please note that storage costs depend on the courier.
6.2.5 In the event that, before the expiry of the term (15) days, the Customer requests to receive the Order again, the Seller will proceed with the new delivery, after charging, in addition to the costs thereof, the costs of returning the Products to the Seller.
6.2.6 The Seller cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the Customer (incomplete or incorrect address, incorrect telephone number, etc.).
Furthermore, the Seller cannot be held responsible for any damage that may have occurred to the Products after delivery to the carrier responsible for transporting them, as well as for delays in delivery attributable to the latter.
6.3 Delivery time
6.3.1 For products in stock, the order is immediately processed after payment with shipping and delivery within 1/2 working days. For products made to order, the order fulfillment is immediate, while delivery has a variable waiting time based on the type of product, the color of the manufacturer, etc.
6.3.2 It should be noted that for products made to order the average delivery time generally expected is approximately 20 working days to our warehouse with shipping and delivery within 1/2 working days to the address indicated. The delivery times indicated in the product listings are purely indicative.
6.3.3 In any case, if it is impossible to comply with the aforementioned deadline for reasons not attributable to the Seller, but at the availability of the supplier and the manufacturer, the Seller will send written notice to the Customer, who will have the right to:
a) cancel the Order and be reimbursed for any amount already paid
b) change the ordered Product
c) wait further even beyond the times referred to in point 6.3.1 below
6.3.4 In the event that the Consumer requests the cancellation of the Order pursuant to the provisions of paragraph 6.3.3 letter 1), the refund will be made as soon as possible and in any case within 14 days from the date of receipt of the communication. request for a refund and credited to the means or payment solution used by the same for the purchase.
7. TRANSFER OF RISKS AND DAMAGES IN TRANSPORT
7.1 The Seller is released, and therefore will not be liable for the loss or damage of the products covered by the Order, when he delivers the same carrier. Without prejudice to the consumer's rights towards the carrier if the loss or damage to the product is attributable to the latter. In the withdrawal period mentioned in the following article 8, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the latter will be called to answer for it.
7.2 Upon delivery of the goods, the Customer is required to check:
a) that the number of packages delivered corresponds to what is indicated on the transport document (DDT)
b) that the packaging is intact (not wet, punctured, folded or other)
7.3 Any external damage or the mismatch in the number of packages must be immediately notified in writing to the operator making the delivery, adding the words "RESERVE INSPECTION OF GOODS for ... (indicate the reason) "on the accompanying document that the courier will ask you to sign.
For example, the Customer can write: "GOODS INSPECTION RESERVE for damaged package" or "GOODS INSPECTION RESERVE for non-delivery of a package", etc.
7.4 If the Customer accepts the Product and signs the transport document without making the necessary reservations referred to in paragraph 7.3 above,
7.5 The complaints reported in this way must then be confirmed within seven (7) working days by sending an email to info@muranocompany.com
Once the Customer's email has been received, the Seller will ask the courier to open a transport damage case.
7.6 Once the presence of transport damage has been recognized (at the sole discretion of the courier), the Seller will arrange the repair of the Product, order a replacement product or refund its value. Any additional transport costs will be borne by the Seller.
7.7 Any report received after the deadline will not be taken into consideration.
For each declaration made, the Customer assumes full responsibility for what is declared.
8. RIGHT OF WITHDRAWAL
8.1 The Consumer (cf art. 2.1 letter d) who has purchased products through the Website has the right to withdraw from the Contract concluded with the Seller without any penalty, without specifying the reason and without prejudice to what is indicated in the following points 8.3 and 8.4. , within fourteen (14) days from the date of receipt of the Product, by sending a written request by registered mail or e-mail to info@muranocompany.com. In the request, the Customer must communicate this information:
Name and surname or company name;
Order reference, date and number;
Indication of the items to be returned (simply indicate the code and quantity);
Bank details (IBAN and current account holder) in case of payment of the order in cash to the courier or by advance bank transfer.
Full proof of receipt is the date shown on the delivery note.
8.2 To exercise the right of withdrawal, the Consumer must:
I - inform the seller by sending an explicit request (for example telephone, letter sent by post, or e-mail) to:
Cristal Boutique
Via p. D'abano 33
35031
Abano Terme -PD-
ITALY
Tel. +39 0498669591
info@muranocompany.com
II - Upon receipt of the notice of withdrawal, the Seller will send e-mails to the Consumer indicating the recommendations for the return of the goods: it is therefore recommended, after completing the withdrawal request, to check your e-mail box (possibly also the "spam" or "junk mail" folder). In case of non-receipt of the reply e-mail, after 24 hours from the request via e-mail, please repeat the procedure.
III - send the purchased product, using a courier of your choice and at your own expense, within fourteen (14) days from the date of communication of the withdrawal, suitably protected and packaged in the original packaging, accompanied by any accessories, to the following address:
Cristal Boutique
Via p. D'abano 33
35031
Abano Terme -PD-
ITALY
Pursuant to art. 57, paragraph II, Consumer Code, the Consumer is responsible for the decrease in the value of the goods resulting from their handling other than that necessary based on the nature, characteristics and functioning of the goods.
8.3 To exercise the right of withdrawal, it is recommended to follow the following non-binding recommendations. It is advisable to return the product:
a) without signs of use that decrease its value and prevent its resale (products used, which show signs of use other than that required by the characteristics and nature of the same, damage or dirt);
b) properly packaged in its original packaging, in perfect condition (not ruined, torn, damaged or soiled) and equipped with all its accessories, if any, instructions for use, documentation and attachments. To limit damage to the original packaging it is recommended, when possible, to insert it in a second box and not to apply adhesive tapes that are not transparent to the original packaging
c) bearing the receipt / invoice of the order outside the packaging, in order to allow the customer to be uniquely identified (Order number, name, surname and address)
8.4 It is also specified that:
I - the right of withdrawal is exercised with reference to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal only on part of the purchased Product (e.g. accessories, attached software, etc.)
II - the shipment of the Product to the Seller, up to the certificate of receipt in the warehouse of the same, is under the full responsibility of the Consumer, who will be required to pay compensation for damage to the Seller in the event of an accident, without prejudice to the vector. Therefore, in the event of damage or loss of the returned goods during transport, the Seller will notify the Consumer of the incident (within 5 working days of receipt of the goods), to allow the latter to promptly file a complaint against the carrier chosen by him and obtain reimbursement of the value of the goods (if insured).
III - The direct costs of returning the goods are borne by the consumer.
8.5 In accordance with the provisions of art. 57, paragraph I, Consumer Code, only after receipt of the Product and after having positively verified compliance with the terms and conditions for exercising the right of withdrawal as well as the substantial integrity of the Product and packaging as specified in point 8.3 , the Seller will proceed, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, to reimburse the sums paid by the Consumer. The refund amount will be communicated via e-mail and credited to the same means or payment solution used for the purchase.
8.6 Pursuant to art. 59, paragraph I, lett. c), d) and e) of the Consumer Code, the right of withdrawal is excluded in the event that the sale relates to products made to measure or customized or which by their nature cannot be returned or are liable to deteriorate or expire rapidly. .
9. LEGAL GUARANTEE OF CONFORMITY OF PRODUCTS
9.1 Each Product sold on the Site to a Consumer Buyer is assisted by the Legal Guarantee of Conformity pursuant to art. 128 and ss. of the legislative decree n. 206/2005. Therefore, the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two (2) years from such delivery. The lack of conformity must be reported to the Seller, under penalty of forfeiture of the guarantee, within two (2) months from the date on which it is discovered.
9.2 There is a lack of conformity when the purchased Product:
a) is not suitable for the use for which goods of the same type are normally used
b) does not conform to the description made by the seller and does not possess the qualities of the good that the seller has presented to the consumer as a sample or model
c) does not have the usual qualities and performance of a good of the same type, which the consumer can reasonably expect , also taking into account the declarations made in advertising or labeling
d) it is not suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the contract and which the seller has also accepted for conclusive facts
9.3 Unless proven otherwise, it is assumed that the lack of conformity that occurs within six (6) months from delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the defect. of compliance. Starting from the seventh month following the delivery of the Product, it will instead be the responsibility of the Consumer to prove that the lack of conformity already existed at the time of delivery of the same.
9.4 The Products repaired, modified or in any way altered by the Consumer are also excluded from the legal guarantee of conformity.
9.5 In the event of a lack of conformity duly reported within the terms referred to in point 10.2 above, the Consumer has the right:
a) primarily: to the repair or free replacement of the Product, at his choice, unless the requested remedy is objectively impossible or excessively burdensome for the Seller and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of copies still available for sale
b) secondarily: to the reduction of the price or to the termination of the contract, at his choice. This, however, in the event that the repair or replacement is impossible or excessively expensive, or if the repair or replacement has not been carried out within a reasonable time or the repair or replacement previously carried out has caused considerable inconvenience to the consumer.
9.6 The requested remedy is excessively burdensome if it imposes unreasonable expenses on the Seller compared to the alternative remedies that can be implemented, taking into account (I) the value that the Product would have if there were no lack of conformity; (II) the extent of the lack of conformity; (III) the possibility that the alternative remedy can be carried out without significant inconvenience for the Consumer.
9.7 In no case can the Seller be held responsible for the non-fulfillment of any of the obligations deriving from these General Conditions of Sale, in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure.
10. COMMUNICATIONS
10.1 Any communication or dispute, unless otherwise established, must be made by e-mail to info@muranocompany.com or by registered letter with acknowledgment of receipt to the Seller's address Cristal Boutique, 35031 Abano Terme -PD- (Italy), Via p. d'Abano 33.
11. USE OF THE SITE
11.1 The product descriptions and images on the site correspond to what is made available by the Vendor's suppliers to the Vendor. The photographs and video presentation of the Products accompanying the descriptive information are published on the Site for descriptive purposes, taking into account that the quality of the images, including an exact display of the color variants, may depend on software and IT tools used by the Customer. at the time of viewing the Site. The Seller assumes no responsibility for the problems caused to the customer by the use of the Site and the technologies used, as they are not dependent on his will.
12. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
12.1 The Seller informs that the Site, as well as all the trademarks and distinctive signs used in connection with the sale of the Products offered, are protected by the applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution, publication is prohibited. , alteration or transformation, in any form and for any purpose they take place. The Seller reserves the right to take legal action to protect these aspects. The Seller assumes no responsibility for the trademarks and other distinctive signs that appear on the Products it sells on the Site, with respect to which the Customer does not acquire any rights following the conclusion of the Contract.
13. PROTECTION OF PERSONAL DATA
13.1 The Seller is the owner of the personal data collected at the time of registration on the Site, as well as those subsequently communicated at the time of purchase by the Customer, except for the data relating to the payment procedure for which reference is made to the banking institutions through which the transaction takes place. For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree 196/03, please refer to the Privacy Policy.
14. DISCLAIMER OF LIABILITY IN CASE OF FORCE MAJEURE
14.1 In no case can the Seller be held responsible for the non-fulfillment of any of the obligations deriving from these General Conditions of Sale in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure, including, by way of example only, natural disasters, terrorist acts, network malfunctions and / or blackouts.
15. APPLICABLE LAW, JURISDICTION AND DISPUTE RESOLUTION
15.1 This Sales Agreement between the Customer and the Seller is governed by Italian law and, in particular, by the Consumer Code - and subsequent amendments, and by Legislative Decree no. 70/2003 and subsequent amendments.
15.2 For any dispute concerning the General Conditions, the Court of the place indicated by the Customer as their residence or domicile will be competent, if located in the territory of the Italian State, in all other cases, the territorial jurisdiction is exclusively that of the Court of Padua.
15.3 Pursuant to art. 141-sexies of the Consumer Code and Regulation no. 524/2013, the European Customer is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/ (the platform will be operational from February 15, 2016). The ODR platform constitutes an access point for Customers who wish to resolve disputes arising from sales contracts or online services out of court. To this end, we inform you that the e-mail address is info @ muranocompanycom
16. MISCELLANEOUS
16.1 These General Conditions of Sale define the terms and conditions that apply to the Customer at the time of purchase of the Products on the site. If the Customer wants clarification in this regard, he can contact the Seller directly by sending an e-mail to info@muranocompany.com
16.2 The Customer is invited to save or print a copy of these General Conditions of Sale before proceeding to send the 'Order.
16.3 The regulatory provisions referred to in these General Conditions of Sale can also be consulted on the Internet at the following addresses:
Consumer Code (Legislative Decree no. 206/2005), in CHAPTER I of title III Section II and III, of the "Contractual information for the consumer and right of withdrawal in distance contracts and contracts negotiated away from business premises" (articles 49 - 67)
Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 - 67); for withdrawal see Part III, Title III, Chapter I Sect. II, for the online resolution of disputes reference Part V Title II-bis
http://www.normattiva.it/uri-res/N2Ls?urn:nir:stato:decreto.legislativo:2005-09-06;206!vig =
http://www.gazzettaufficiale.biz/atti/2014/20140058/sommario.htm
Rules on electronic commerce (Legislative Decree no. 70/2003)
http://www.parlamento.it/leggi/deleghe /03070dl.htm
Privacy Policy
http://www.garanteprivacy.it/garante/doc.jsp?ID=722132
For more information on the online dispute resolution procedure, consult the following sites:
European Commission: http://ec.europa.eu/ consumers / solving_consumer_disputes / non-judicial_redress / adr-odr / index_it.htm
1. INTRODUCTION
1.1 The following General Conditions of Sale of the products regulate the sale of the products on the website www.muranocompany.com (hereinafter, also the “Website” or simply the “Website”).
1.2 The owner of the Website is "cristal boutique" (hereinafter, also, the "Seller"), VAT number IT04009640287, with registered office in Abano Terme 33 - 35031 (Italy), via P. d'Abano 33, Tel . +39 0498669591, e-mail: info@muranocompany.com
1.3 By using the Website and / or making any purchase, you automatically accept these General Conditions of Sale of the Products. Therefore, we invite you to carefully read these General Conditions of Sale before proceeding with any purchase. The "validation click" constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.
1.4 Please also note that the General Conditions of Sale are subject to change; therefore, we invite you to check and save or print a copy before making any purchase. Any changes are enforceable starting from their publication on the web and are not applicable to contracts stipulated prior to the publication itself.
2. DEFINITIONS
2.1 In these General Conditions of Sale:
a) "Customer": means the person who purchases the products from www.muranocompany.com
b) "Consumer Code" means the Legislative Decree. n. 206/2005, as amended by Legislative Decree no. 21/2014, which constitutes the regulatory complex on consumer rights that implemented Directive 2011/83 / EU amending Directive 93/13 / EEC, Directive 1999/44 / EC and as amended by Legislative Decree . n. 130/2015 in implementation of Directive 2013/11 / EU.
c) "General Conditions of Sale" means the terms governing the sale and purchase of products through the website www.muranocompany.com
d) "Consumer" means, pursuant to art. 3, lett. a) of the Consumer Code "the natural person who acts for purposes unrelated to any entrepreneurial or professional activity carried out";
e) "Contract" means the sales contract concluded between the Seller and the Customer concerning the products on the website www.muranocompany.com
f) "Legal guarantee of conformity" means the Guarantee provided for by art. 128-135 of the Consumer Code, applicable exclusively to Consumers.
g) "Order" refers to the Customer's request addressed to the Seller for the purchase of the product on the website www.muranocompany.com
h) "Product or Products" refers to all products sold from time to time through the site web www.muranocompany.com
i) "Purchase Proposal" means the written formalization with which the Customer informs the seller of the intention to purchase the product on the website www.muranocompany.com
l) "Website" means the website www.muranocompany .com
m) "Seller" means Cristal Boutique
3. CONCLUSION OF THE CONTRACT
3.1 The Contract stipulated between the Seller and the Customer is considered perfected and takes effect only with the acceptance of the Purchase Proposal (or the "pending order" ") by the Seller.
The Seller reserves the right, at its sole discretion, to accept the Order or not after checking the availability of the product covered by the Proposal, under the conditions indicated therein.
The acceptance of the Order consists in the passage of its status from "Pending" to "Payment Accepted". In case of non-acceptance, the Seller will promptly notify the Customer, by sending an e-mail to the e-mail address indicated by the same or by telephone, communicating the reasons.
3.2 By placing the Order, the Customer automatically declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale and payment indicated here (even if the Orders have been placed by telephone or via e-mail).
3.3 If the Customer is a Consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy (and in any case to keep) these Conditions of Sale, in compliance with the provisions of articles 49-51 of the Legislative Decree. n. 206/05 on distance selling.
3.4 The Seller cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the Purchase Order by the Customer. Furthermore, the Seller cannot be held responsible for any damage that may occur to the products after delivery to the carrier responsible for their transport, as well as for delays in delivery attributable to the carrier in charge of the transport.
4. PURCHASE PROCEDURE
4.1 The Customer can only purchase the Products present on the Site at the time of placing the Order and viewable at www.muranocompany.com, as described in the relevant information sheets. The technical information on the site faithfully reproduces that provided by the manufacturers of the goods in their paper catalogs or websites, which can be consulted by the public. The Seller therefore reserves the right to update the technical information of the Products to adapt them to those provided by the manufacturers, without the need for prior notice. It is understood that the image accompanying the description of a Product may not be representative of its characteristics: the ordered Product may differ in color, size, accessories, etc. than the photo.
the Seller is not responsible for any errors in the technical, descriptive or photographs, due to inaccuracies on the site or in the manufacturer's paper catalog. Before placing the Order, if the Customer is interested in certain characteristics of a Product, it will therefore be his responsibility to contact the manufacturer to make sure that the chosen product has them.
4.2 The correct receipt of the Purchase Proposal is confirmed by the Seller by means of a reply sent by e-mail to the e-mail address supplied by the Customer at the time of registration. This confirmation message will contain:
a) all the data entered by the Customer (name, surname, address, e-mail etc. etc.);
b) date and time of receipt of the Purchase Proposal;
c) the description of the Product (characteristics, color, size, price, etc. etc.)
d) an "Order Number", to be used in any further communication with the Seller.
4.3 The Customer is therefore required to verify the correctness of his Order and to promptly communicate any inaccuracies by writing to info@muranocompany.com
4.4 The Customer can check the status of his Order by accessing the User Area, under "Your Account".
4.5 The Customer may make changes to his Order or cancel it at any time before it is processed, or when the Order is still in the "Pending" status.
If, on the other hand, an Order is in an advanced processing state, that is "Preparation in cosro", the Order can be canceled only if the relative option is available on the detail page of your order.
An Order cannot be canceled or modified for any reason if it is located in other states; without prejudice to the Right of Withdrawal, referred to in point 8 below, for the Consumer.
4.6 On the other hand, it is NEVER possible to cancel the Order of a personalized or tailored product.
4.7 Once a Purchase Proposal has been received, the Seller will proceed to check it for acceptance, as per point 4 above. In the event of non-acceptance of the Purchase Proposal, the Seller undertakes to promptly notify the Customer.
4.8 All prices on the Site are to be understood as retail prices, therefore inclusive of VAT, except in cases where the country of destination of the Product is outside the EU.
4.9 The simultaneous access of many users-Customers and the possibility of simultaneous "online" Orders could modify the availability of the Products and / or their price. For this reason, if a change is necessary at the time of the Purchase Proposal, the Seller will send an e-mail to the Customer communicating all the changes and / or variations concerning the Product, which will be valid as a new Purchase Proposal.
If the Customer does not intend to accept the new Purchase Proposal following the changes that have become necessary, the Purchase Proposal previously made by the Customer will be canceled as well as the new one, without the Customer being entitled to any damages or compensation in this eventuality.
4.10 For each Order placed on www.muranocompany.com, the Seller will issue the relative receipt; for its issue, the information (the data of the "billing address") provided by the Customer at the time of the Order will prevail.
5. PRICES AND PAYMENT METHODS
5.1 The Seller reserves the right to change the price of the Products on the Site at any time. The price of the Product included in an Order will not be changed after accepting it, except for errors in the indication of the same.
5.2 The payment of the price of the Products, any services and shipping costs can be made by credit card (VISA, MasterCard, Maestro, American Express, Diners Club), PayPal, PostePay or advance bank transfer.
5.3 In case of payment by credit card, for each Order the debit to the Customer's bank account will take place automatically at the time of the Purchase Proposal and the Order will be considered effective only after the approval of the bank payment centers.
5.4 By choosing to pay via Sofort Banking, at the end of the order procedure the customer will be automatically directed to the Sofort Banking website.
Once the payment confirmation has been received, the order will be processed immediately.
5.5 In case of payment by bank transfer in advance, the sending or delivery of the order to the Customer takes place only after the effective crediting of the amount due to the Seller's current account. The transfer must be arranged by the Customer within 7 calendar days from the date of acceptance of the Order, after which the Order is considered automatically canceled. The purpose of the bank transfer must include the Order number, indicated in the Order confirmation e-mail,
5.6 By choosing to pay with Paypal at the end of the order, the Customer will be directed to the Paypal login page. In this case, the Paypal account will be debited at the same time as the transaction is concluded. Confirmation of payment with Paypal may not be instant but may require a certain amount of time, even a few hours. The payment is considered accepted only when you receive the relative e-mail from Paypal relating to the transaction just made. In some cases Paypal may request a payment review which can take up to 24 hours. In this case, the Seller will not proceed with the shipment until Paypal definitively confirms the payment. The review process will be communicated to you via eMail by Paypal. In case of cancellation of the order,
IMPORTANT: Updates to PayPal Conditions 01/101/2021
Starting from 01 January 2021, in the event of a purchase on the website www.muranocompany.com with payment methods with the PayPal system, where later the same buyer requests a refund for any reason and for any reason of the amount paid, this refund will not include the fees withheld by PayPal (equal to a fixed sum of 0.35 euros + a variable sum from 2.2% to 4.4% of the paid amount), but only the net of the transaction.
The only exception, relating to the PayPal rates, can be done if the buyer accepts as a refund a shopping voucher to be consumed on our site for future purchases: in this case we ensure that no deduction will be applied on the PayPal rates.
5.7 According to the provisions of the Privacy Policy, the Site does not store the Customer's bank details to ensure greater security in the processing of personal data.
The Customer is invited to register and print the data relating to the payment, if he wishes to keep the details of his bank transaction.
6. DELIVERY OF PRODUCTS
6.1 Place and methods of delivery
6.1.1 The Seller delivers the Products both in the territory of the Italian Republic and abroad.
6.1.2 The delivery of the purchased Products takes place at the postal address specified by the Customer in the Order form ("Shipping Address"). An extra supplement may be requested by the courier also for deliveries in disadvantaged areas (smaller islands, dirt roads, narrow or difficult to reach).
6.2 Delivery to the address specified by the Customer in the order form
6.2.1 The Seller will communicate to the Customer, by sending an e-mail, the date on which the package was delivered to the courier.
6.2.2 The Products ordered will be sent to the postal address specified by the Customer in the order form. Delivery is considered to be made on the roadside. There is no installation service for the Products sold.
6.2.3 In the event of the absence of the Customer on the day, time and place agreed with the carrier (and in any case in the event of the Customer being unable to be found once the products have been shipped), the goods will be deposited in the courier's local warehouse and will be opened. the state of stock. According to the service offered by the courier, a second step can be provided without opening the status of maturity. As soon as muranocompany.com customer service becomes aware of a stock status, it will promptly contact the customer in order to organize a new delivery attempt.
In the event that the delivery attempt following the customer service contact also fails, or if the Customer does not respond to the customer service contact attempt, the goods will be returned to the Seller and the Customer will be notified of this circumstance by e-mail.
The Customer acknowledges that, after fifteen (15) days from when the package is returned to the Seller, the Contract will be considered terminated and the Purchase Order will be canceled pursuant to art. 1456 of the Italian Civil Code.
Once the Contract is terminated, the Seller will refund the amount paid by the Customer, less the costs of the unsuccessful order delivery, the costs of returning the order to the Seller, the costs of storing the order, administrative and order management equal to 10% of the order value.
The termination of the Agreement and the amount of the refund will be communicated to the Customer by e-mail. The refund amount will be credited to the same means or payment solution used by the Customer for the purchase, after verifying the integrity of the Product.
6.2.4 Please note that storage costs depend on the courier.
6.2.5 In the event that, before the expiry of the term (15) days, the Customer requests to receive the Order again, the Seller will proceed with the new delivery, after charging, in addition to the costs thereof, the costs of returning the Products to the Seller.
6.2.6 The Seller cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the Customer (incomplete or incorrect address, incorrect telephone number, etc.).
Furthermore, the Seller cannot be held responsible for any damage that may have occurred to the Products after delivery to the carrier responsible for transporting them, as well as for delays in delivery attributable to the latter.
6.3 Delivery time
6.3.1 For products in stock, the order is immediately processed after payment with shipping and delivery within 1/2 working days. For products made to order, the order fulfillment is immediate, while delivery has a variable waiting time based on the type of product, the color of the manufacturer, etc.
6.3.2 It should be noted that for products made to order the average delivery time generally expected is approximately 20 working days to our warehouse with shipping and delivery within 1/2 working days to the address indicated. The delivery times indicated in the product listings are purely indicative.
6.3.3 In any case, if it is impossible to comply with the aforementioned deadline for reasons not attributable to the Seller, but at the availability of the supplier and the manufacturer, the Seller will send written notice to the Customer, who will have the right to:
a) cancel the Order and be reimbursed for any amount already paid
b) change the ordered Product
c) wait further even beyond the times referred to in point 6.3.1 below
6.3.4 In the event that the Consumer requests the cancellation of the Order pursuant to the provisions of paragraph 6.3.3 letter 1), the refund will be made as soon as possible and in any case within 14 days from the date of receipt of the communication. request for a refund and credited to the means or payment solution used by the same for the purchase.
7. TRANSFER OF RISKS AND DAMAGES IN TRANSPORT
7.1 The Seller is released, and therefore will not be liable for the loss or damage of the products covered by the Order, when he delivers the same carrier. Without prejudice to the consumer's rights towards the carrier if the loss or damage to the product is attributable to the latter. In the withdrawal period mentioned in the following article 8, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the latter will be called to answer for it.
7.2 Upon delivery of the goods, the Customer is required to check:
a) that the number of packages delivered corresponds to what is indicated on the transport document (DDT)
b) that the packaging is intact (not wet, punctured, folded or other)
7.3 Any external damage or the mismatch in the number of packages must be immediately notified in writing to the operator making the delivery, adding the words "RESERVE INSPECTION OF GOODS for ... (indicate the reason) "on the accompanying document that the courier will ask you to sign.
For example, the Customer can write: "GOODS INSPECTION RESERVE for damaged package" or "GOODS INSPECTION RESERVE for non-delivery of a package", etc.
7.4 If the Customer accepts the Product and signs the transport document without making the necessary reservations referred to in paragraph 7.3 above,
7.5 The complaints reported in this way must then be confirmed within seven (7) working days by sending an email to info@muranocompany.com
Once the Customer's email has been received, the Seller will ask the courier to open a transport damage case.
7.6 Once the presence of transport damage has been recognized (at the sole discretion of the courier), the Seller will arrange the repair of the Product, order a replacement product or refund its value. Any additional transport costs will be borne by the Seller.
7.7 Any report received after the deadline will not be taken into consideration.
For each declaration made, the Customer assumes full responsibility for what is declared.
8. RIGHT OF WITHDRAWAL
8.1 The Consumer (cf art. 2.1 letter d) who has purchased products through the Website has the right to withdraw from the Contract concluded with the Seller without any penalty, without specifying the reason and without prejudice to what is indicated in the following points 8.3 and 8.4. , within fourteen (14) days from the date of receipt of the Product, by sending a written request by registered mail or e-mail to info@muranocompany.com. In the request, the Customer must communicate this information:
Name and surname or company name;
Order reference, date and number;
Indication of the items to be returned (simply indicate the code and quantity);
Bank details (IBAN and current account holder) in case of payment of the order in cash to the courier or by advance bank transfer.
Full proof of receipt is the date shown on the delivery note.
8.2 To exercise the right of withdrawal, the Consumer must:
I - inform the seller by sending an explicit request (for example telephone, letter sent by post, or e-mail) to:
Cristal Boutique
Via p. D'abano 33
35031
Abano Terme -PD-
ITALY
Tel. +39 0498669591
info@muranocompany.com
II - Upon receipt of the notice of withdrawal, the Seller will send e-mails to the Consumer indicating the recommendations for the return of the goods: it is therefore recommended, after completing the withdrawal request, to check your e-mail box (possibly also the "spam" or "junk mail" folder). In case of non-receipt of the reply e-mail, after 24 hours from the request via e-mail, please repeat the procedure.
III - send the purchased product, using a courier of your choice and at your own expense, within fourteen (14) days from the date of communication of the withdrawal, suitably protected and packaged in the original packaging, accompanied by any accessories, to the following address:
Cristal Boutique
Via p. D'abano 33
35031
Abano Terme -PD-
ITALY
Pursuant to art. 57, paragraph II, Consumer Code, the Consumer is responsible for the decrease in the value of the goods resulting from their handling other than that necessary based on the nature, characteristics and functioning of the goods.
8.3 To exercise the right of withdrawal, it is recommended to follow the following non-binding recommendations. It is advisable to return the product:
a) without signs of use that decrease its value and prevent its resale (products used, which show signs of use other than that required by the characteristics and nature of the same, damage or dirt);
b) properly packaged in its original packaging, in perfect condition (not ruined, torn, damaged or soiled) and equipped with all its accessories, if any, instructions for use, documentation and attachments. To limit damage to the original packaging it is recommended, when possible, to insert it in a second box and not to apply adhesive tapes that are not transparent to the original packaging
c) bearing the receipt / invoice of the order outside the packaging, in order to allow the customer to be uniquely identified (Order number, name, surname and address)
8.4 It is also specified that:
I - the right of withdrawal is exercised with reference to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal only on part of the purchased Product (e.g. accessories, attached software, etc.)
II - the shipment of the Product to the Seller, up to the certificate of receipt in the warehouse of the same, is under the full responsibility of the Consumer, who will be required to pay compensation for damage to the Seller in the event of an accident, without prejudice to the vector. Therefore, in the event of damage or loss of the returned goods during transport, the Seller will notify the Consumer of the incident (within 5 working days of receipt of the goods), to allow the latter to promptly file a complaint against the carrier chosen by him and obtain reimbursement of the value of the goods (if insured).
III - The direct costs of returning the goods are borne by the consumer.
8.5 In accordance with the provisions of art. 57, paragraph I, Consumer Code, only after receipt of the Product and after having positively verified compliance with the terms and conditions for exercising the right of withdrawal as well as the substantial integrity of the Product and packaging as specified in point 8.3 , the Seller will proceed, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, to reimburse the sums paid by the Consumer. The refund amount will be communicated via e-mail and credited to the same means or payment solution used for the purchase.
8.6 Pursuant to art. 59, paragraph I, lett. c), d) and e) of the Consumer Code, the right of withdrawal is excluded in the event that the sale relates to products made to measure or customized or which by their nature cannot be returned or are liable to deteriorate or expire rapidly. .
9. LEGAL GUARANTEE OF CONFORMITY OF PRODUCTS
9.1 Each Product sold on the Site to a Consumer Buyer is assisted by the Legal Guarantee of Conformity pursuant to art. 128 and ss. of the legislative decree n. 206/2005. Therefore, the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two (2) years from such delivery. The lack of conformity must be reported to the Seller, under penalty of forfeiture of the guarantee, within two (2) months from the date on which it is discovered.
9.2 There is a lack of conformity when the purchased Product:
a) is not suitable for the use for which goods of the same type are normally used
b) does not conform to the description made by the seller and does not possess the qualities of the good that the seller has presented to the consumer as a sample or model
c) does not have the usual qualities and performance of a good of the same type, which the consumer can reasonably expect , also taking into account the declarations made in advertising or labeling
d) it is not suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the contract and which the seller has also accepted for conclusive facts
9.3 Unless proven otherwise, it is assumed that the lack of conformity that occurs within six (6) months from delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the defect. of compliance. Starting from the seventh month following the delivery of the Product, it will instead be the responsibility of the Consumer to prove that the lack of conformity already existed at the time of delivery of the same.
9.4 The Products repaired, modified or in any way altered by the Consumer are also excluded from the legal guarantee of conformity.
9.5 In the event of a lack of conformity duly reported within the terms referred to in point 10.2 above, the Consumer has the right:
a) primarily: to the repair or free replacement of the Product, at his choice, unless the requested remedy is objectively impossible or excessively burdensome for the Seller and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of copies still available for sale
b) secondarily: to the reduction of the price or to the termination of the contract, at his choice. This, however, in the event that the repair or replacement is impossible or excessively expensive, or if the repair or replacement has not been carried out within a reasonable time or the repair or replacement previously carried out has caused considerable inconvenience to the consumer.
9.6 The requested remedy is excessively burdensome if it imposes unreasonable expenses on the Seller compared to the alternative remedies that can be implemented, taking into account (I) the value that the Product would have if there were no lack of conformity; (II) the extent of the lack of conformity; (III) the possibility that the alternative remedy can be carried out without significant inconvenience for the Consumer.
9.7 In no case can the Seller be held responsible for the non-fulfillment of any of the obligations deriving from these General Conditions of Sale, in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure.
10. COMMUNICATIONS
10.1 Any communication or dispute, unless otherwise established, must be made by e-mail to info@muranocompany.com or by registered letter with acknowledgment of receipt to the Seller's address Cristal Boutique, 35031 Abano Terme -PD- (Italy), Via p. d'Abano 33.
11. USE OF THE SITE
11.1 The product descriptions and images on the site correspond to what is made available by the Vendor's suppliers to the Vendor. The photographs and video presentation of the Products accompanying the descriptive information are published on the Site for descriptive purposes, taking into account that the quality of the images, including an exact display of the color variants, may depend on software and IT tools used by the Customer. at the time of viewing the Site. The Seller assumes no responsibility for the problems caused to the customer by the use of the Site and the technologies used, as they are not dependent on his will.
12. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
12.1 The Seller informs that the Site, as well as all the trademarks and distinctive signs used in connection with the sale of the Products offered, are protected by the applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution, publication is prohibited. , alteration or transformation, in any form and for any purpose they take place. The Seller reserves the right to take legal action to protect these aspects. The Seller assumes no responsibility for the trademarks and other distinctive signs that appear on the Products it sells on the Site, with respect to which the Customer does not acquire any rights following the conclusion of the Contract.
13. PROTECTION OF PERSONAL DATA
13.1 The Seller is the owner of the personal data collected at the time of registration on the Site, as well as those subsequently communicated at the time of purchase by the Customer, except for the data relating to the payment procedure for which reference is made to the banking institutions through which the transaction takes place. For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree 196/03, please refer to the Privacy Policy.
14. DISCLAIMER OF LIABILITY IN CASE OF FORCE MAJEURE
14.1 In no case can the Seller be held responsible for the non-fulfillment of any of the obligations deriving from these General Conditions of Sale in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure, including, by way of example only, natural disasters, terrorist acts, network malfunctions and / or blackouts.
15. APPLICABLE LAW, JURISDICTION AND DISPUTE RESOLUTION
15.1 This Sales Agreement between the Customer and the Seller is governed by Italian law and, in particular, by the Consumer Code - and subsequent amendments, and by Legislative Decree no. 70/2003 and subsequent amendments.
15.2 For any dispute concerning the General Conditions, the Court of the place indicated by the Customer as their residence or domicile will be competent, if located in the territory of the Italian State, in all other cases, the territorial jurisdiction is exclusively that of the Court of Padua.
15.3 Pursuant to art. 141-sexies of the Consumer Code and Regulation no. 524/2013, the European Customer is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/ (the platform will be operational from February 15, 2016). The ODR platform constitutes an access point for Customers who wish to resolve disputes arising from sales contracts or online services out of court. To this end, we inform you that the e-mail address is info @ muranocompanycom
16. MISCELLANEOUS
16.1 These General Conditions of Sale define the terms and conditions that apply to the Customer at the time of purchase of the Products on the site. If the Customer wants clarification in this regard, he can contact the Seller directly by sending an e-mail to info@muranocompany.com
16.2 The Customer is invited to save or print a copy of these General Conditions of Sale before proceeding to send the 'Order.
16.3 The regulatory provisions referred to in these General Conditions of Sale can also be consulted on the Internet at the following addresses:
Consumer Code (Legislative Decree no. 206/2005), in CHAPTER I of title III Section II and III, of the "Contractual information for the consumer and right of withdrawal in distance contracts and contracts negotiated away from business premises" (articles 49 - 67)
Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 - 67); for withdrawal see Part III, Title III, Chapter I Sect. II, for the online resolution of disputes reference Part V Title II-bis
http://www.normattiva.it/uri-res/N2Ls?urn:nir:stato:decreto.legislativo:2005-09-06;206!vig =
http://www.gazzettaufficiale.biz/atti/2014/20140058/sommario.htm
Rules on electronic commerce (Legislative Decree no. 70/2003)
http://www.parlamento.it/leggi/deleghe /03070dl.htm
Privacy Policy
http://www.garanteprivacy.it/garante/doc.jsp?ID=722132
For more information on the online dispute resolution procedure, consult the following sites:
European Commission: http://ec.europa.eu/ consumers / solving_consumer_disputes / non-judicial_redress / adr-odr / index_it.htm
