RIGHT OF WITHDRAWAL
MURANOcompany Store
RIGHT OF WITHDRAWAL
Sales of products via the Internet are governed by articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity. professionally carried out. The consumer has the right to withdraw from the purchase contract for any reason,
1. The Consumer (cf art. 2.1 letter d) who purchased products through the Website has the right to withdraw from the Contract concluded with the Seller without any penalty, without specifying the reason and without prejudice to what is indicated in the following points 3 and 4 , within fourteen (14) days from the date of receipt of the Product, by sending a written request by registered mail or e-mail to info@muranocompany.com. In the request, the Customer must communicate this information:
Name and surname or company name;
Order reference, date and number;
Indication of the items to be returned (simply indicate the code and quantity);
Bank details (IBAN and current account holder) in case of payment of the order in cash to the courier or by advance bank transfer.
Full proof of receipt is the date shown on the delivery note.
2. To exercise the right of withdrawal, the Consumer must:
I - inform the seller by sending an explicit request (for example telephone, letter sent by post, or e-mail) to:
MURANO COMPANY
VIA P. D'ABANO 43,
cap: 35031;
Abano Terme - PD -
ITALY
Tel. +39 0498669591
info@muranocompany.com
II - Upon receipt of the notice of withdrawal, the Seller will send e-mails to the Consumer indicating the recommendations for the return of the goods: it is therefore recommended, after completing the withdrawal request, to check your e-mail box (possibly also the "spam" or "junk mail" folder). In case of non-receipt of the reply e-mail, after 24 hours from the request via e-mail, please repeat the procedure.
III - send the purchased product, using a courier of your choice and at your own expense, within fourteen (14) days from the date of communication of the withdrawal, suitably protected and packed in the original packaging, accompanied by any accessories, to the following address:
MURANO COMPANY
VIA P. D'ABANO 43, post
code: 35031;
Abano Terme - PD -
ITALY
Pursuant to art. 57, paragraph II, Consumer Code, the Consumer is responsible for the decrease in the value of the goods resulting from their handling other than that necessary based on the nature, characteristics and functioning of the goods.
3. To exercise the right of withdrawal, it is recommended to follow the following non-binding recommendations. It is advisable to return the product:
a) without signs of use that decrease its value and prevent its resale (products used, which show signs of use other than that required by the characteristics and nature of the same, damage or dirt);
b) properly packaged in its original packaging, in perfect condition (not ruined, torn, damaged or soiled) and equipped with all its accessories, if any, instructions for use, documentation and attachments. To limit damage to the original packaging it is recommended, when possible, to insert it in a second box and not to apply adhesive tapes that are not transparent to the original packaging
c) bearing the receipt / invoice of the order outside the packaging, in order to allow the customer to be uniquely identified (Order number, name, surname and address)
4. It is also specified that:
I - the right of withdrawal is exercised with reference to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal only on part of the purchased Product (e.g. accessories, attached software, etc.)
II - the shipment of the Product to the Seller, up to the certificate of receipt in the warehouse of the same, is under the full responsibility of the Consumer, who will be required to pay compensation for damage to the Seller in the event of an accident, without prejudice to the vector. Therefore, in the event of damage or loss of the returned goods during transport, the Seller will notify the Consumer of the incident (within 5 working days of receipt of the goods), to allow the latter to promptly file a complaint against the carrier chosen by him and obtain reimbursement of the value of the goods (if insured).
III - The direct costs of returning the goods are borne by the consumer.
5. In accordance with the provisions of art. 57, paragraph I, Consumer Code, only after receipt of the Product and after having positively verified compliance with the terms and conditions for exercising the right of withdrawal as well as the substantial integrity of the Product and packaging as specified in point 8.3 , the Seller will proceed, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, to reimburse the sums paid by the Consumer. The refund amount will be communicated via e-mail and credited to the same means or payment solution used for the purchase.
6. Pursuant to art. 59, paragraph I, lett. c), d) and e) of the Consumer Code, the right of withdrawal is excluded in the event that the sale relates to products made to measure or customized or which by their nature cannot be returned or are liable to deteriorate or expire rapidly. .
Sales of products via the Internet are governed by articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity. professionally carried out. The consumer has the right to withdraw from the purchase contract for any reason,
1. The Consumer (cf art. 2.1 letter d) who purchased products through the Website has the right to withdraw from the Contract concluded with the Seller without any penalty, without specifying the reason and without prejudice to what is indicated in the following points 3 and 4 , within fourteen (14) days from the date of receipt of the Product, by sending a written request by registered mail or e-mail to info@muranocompany.com. In the request, the Customer must communicate this information:
Name and surname or company name;
Order reference, date and number;
Indication of the items to be returned (simply indicate the code and quantity);
Bank details (IBAN and current account holder) in case of payment of the order in cash to the courier or by advance bank transfer.
Full proof of receipt is the date shown on the delivery note.
2. To exercise the right of withdrawal, the Consumer must:
I - inform the seller by sending an explicit request (for example telephone, letter sent by post, or e-mail) to:
MURANO COMPANY
VIA P. D'ABANO 43,
cap: 35031;
Abano Terme - PD -
ITALY
Tel. +39 0498669591
info@muranocompany.com
II - Upon receipt of the notice of withdrawal, the Seller will send e-mails to the Consumer indicating the recommendations for the return of the goods: it is therefore recommended, after completing the withdrawal request, to check your e-mail box (possibly also the "spam" or "junk mail" folder). In case of non-receipt of the reply e-mail, after 24 hours from the request via e-mail, please repeat the procedure.
III - send the purchased product, using a courier of your choice and at your own expense, within fourteen (14) days from the date of communication of the withdrawal, suitably protected and packed in the original packaging, accompanied by any accessories, to the following address:
MURANO COMPANY
VIA P. D'ABANO 43, post
code: 35031;
Abano Terme - PD -
ITALY
Pursuant to art. 57, paragraph II, Consumer Code, the Consumer is responsible for the decrease in the value of the goods resulting from their handling other than that necessary based on the nature, characteristics and functioning of the goods.
3. To exercise the right of withdrawal, it is recommended to follow the following non-binding recommendations. It is advisable to return the product:
a) without signs of use that decrease its value and prevent its resale (products used, which show signs of use other than that required by the characteristics and nature of the same, damage or dirt);
b) properly packaged in its original packaging, in perfect condition (not ruined, torn, damaged or soiled) and equipped with all its accessories, if any, instructions for use, documentation and attachments. To limit damage to the original packaging it is recommended, when possible, to insert it in a second box and not to apply adhesive tapes that are not transparent to the original packaging
c) bearing the receipt / invoice of the order outside the packaging, in order to allow the customer to be uniquely identified (Order number, name, surname and address)
4. It is also specified that:
I - the right of withdrawal is exercised with reference to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal only on part of the purchased Product (e.g. accessories, attached software, etc.)
II - the shipment of the Product to the Seller, up to the certificate of receipt in the warehouse of the same, is under the full responsibility of the Consumer, who will be required to pay compensation for damage to the Seller in the event of an accident, without prejudice to the vector. Therefore, in the event of damage or loss of the returned goods during transport, the Seller will notify the Consumer of the incident (within 5 working days of receipt of the goods), to allow the latter to promptly file a complaint against the carrier chosen by him and obtain reimbursement of the value of the goods (if insured).
III - The direct costs of returning the goods are borne by the consumer.
5. In accordance with the provisions of art. 57, paragraph I, Consumer Code, only after receipt of the Product and after having positively verified compliance with the terms and conditions for exercising the right of withdrawal as well as the substantial integrity of the Product and packaging as specified in point 8.3 , the Seller will proceed, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, to reimburse the sums paid by the Consumer. The refund amount will be communicated via e-mail and credited to the same means or payment solution used for the purchase.
6. Pursuant to art. 59, paragraph I, lett. c), d) and e) of the Consumer Code, the right of withdrawal is excluded in the event that the sale relates to products made to measure or customized or which by their nature cannot be returned or are liable to deteriorate or expire rapidly. .
